MARKETPLACE SECURITY & SAFETY

Every seller on the marketplace is license-verified before a single listing goes live. Verify before you buy.

• Check the seller's verified license badge and license number on the product page before ordering.
• Never buy from unverified accounts, direct messages, social media ads, or off-platform links claiming to represent us.
• Report any listing that uses our name outside this marketplace — we will investigate and act.
• If a seller asks you to move the conversation off-platform, stop and report it.

On-platform payment is the whole point: it is the only place your money and your order are protected.

• Checkout happens here, through Stripe or the seller's approved cannabis-friendly processor listed on their profile.
• Never send cash, Zelle, Cash App, Venmo, wire transfer, gift cards, or crypto directly to a seller.
• Off-platform payments are not protected — no refund, no dispute, no recourse. We cannot recover funds sent outside the platform.
• Keep your order confirmation and receipt. It is the record we use if anything goes wrong.

Read the product page like it matters — because it does. Verify the basics before you pay.

• Confirm strain type, THC/CBD percentage, unit size, and total price, including any fees.
• Ask the seller for independent lab testing or a certificate of analysis where available.
• Start low and go slow. Consult a physician if you are pregnant, nursing, taking medication, or managing a health condition.
• Never resell, share, or supply product to anyone under 21. ID is verified at every in-person handoff.

Discretion never means carelessness. Meet safely, and never compromise your own security to save time.

• Meet in a public, well-lit, populated location, or collect at an official event pickup point.
• Do not share your home address with a seller until your order is confirmed and paid through the platform.
• Avoid meeting alone, late at night, or in unfamiliar or unlit locations — ask a friend to come with you.
• Bring government photo ID, verify the courier or seller matches the order before handoff, and walk away from anything that feels wrong.

Problems are resolved through the order record, never through private messages.

• Open a dispute within 48 hours of delivery for missing, damaged, or misrepresented product.
• Never negotiate a refund in direct messages — without the order record there is nothing we can enforce.
• Report counterfeit, unlicensed, expired, or unsafe product immediately. Listings are removed within 24 hours pending review.
• Approved refunds are returned to your original payment method within 5 business days.

A listing without a valid license is not a listing — it is a liability. Verification is continuous.

• Hold and maintain a current, valid cannabis license. Upload renewed documents before expiry.
• The license number on your listing must match the business name and the license on file.
• Sell only product categories your license permits — flower, concentrate, edible, topical, or other.
• An expired or revoked license suspends all listings immediately, with payouts held until it is resolved.

Buyers make safety decisions based on what you publish. Accuracy is a safety requirement, not marketing polish.

• Use photographs of your actual product. No stock images, no substituted or misrepresented units.
• Disclose strain type, unit weight, THC/CBD ranges, and ingredients or additives honestly.
• Health claims are prohibited — never state or imply that a product cures, treats, or prevents any condition.
• Display the full price, including fees, before checkout. No surprise charges after payment.

Selling outside the law endangers your business, our members, and the platform. There are no exceptions.

• Never sell to anyone under 21. Verify photo ID at every in-person handoff and delivery.
• Do not ship or sell across state or international borders where prohibited by law.
• Do not list prohibited items: unlabeled edibles, banned additives, or packaging that appeals to children.
• Never market cannabis products to minors, or on channels where minors are the audience.

Protecting money protects everyone. Never route a buyer around the platform or handle payment data.

• Payouts are released only to the account registered under your verified business name — Stripe Connect or PayPal on file.
• Never ask a buyer to pay you directly, and never request card numbers, passwords, or ID beyond age verification.
• Keep processor credentials and API keys private. Rotate any key that may have been exposed.
• Report suspected fraud, chargeback abuse, or impersonation accounts to us immediately.

You hold members' personal information for one reason only: to fulfil their order.

• Use buyer data solely to fulfil and support the order — never resell, share, or reuse it for outside marketing.
• Package discreetly and plainly. No external branding that identifies the contents or the buyer.
• Respond to order messages within 24 hours, and never pressure a buyer to purchase off-platform.
• No harassment, discrimination, or retaliation for reviews, disputes, or reports.